Blairgowrie Associates

Blairgowrie - Customer Experience and Organisational Efficiency Specialists

True client-centricity & understanding 

 

Understanding the external environment that a business operates within significantly enhances the ability to prioritise effort, focus funding and differentiate, thereby building competitive advantage and creating sustainable profitable relationships. Our external insight approaches are able to assess from both market and customer perspectives.

 

Our approach to building customer insight has six key elements that can be implemented in isolation or as a cohesive suite.

 

In short, it is designed to generate insights that are both actionable & impactful, creating a quantifiable return for clients and a memorable experience for their customers.